Adapt Sphere Media — Privacy & Policies

1. Privacy Policy

Effective date: 1st October, 2026 Last updated: 1st October, 2026

1.1 Who we are

Adapt Sphere Media ("Adapt Sphere Media", "we", "us", "our") is a performance marketing agency that plans, runs and optimises paid advertising (including Meta Ads and Google Ads) for brands.

• Legal entity: Adapt Sphere Media
• Registered address: Shop No. 103, 1st Floor, Sector-17, Faridabad, Haryana- 121002
• Email: marketing@adaptspheremedia.com
• Website: [https://www.adaptspheremedia.com]

This policy explains what personal data we collect, why we collect it, how we use and protect it, and the choices and rights you have. It applies to our website, our advertisements and lead forms (including Meta/Facebook/Instagram instant forms), our booking pages, emails, calls, and any other place where we collect your information as a prospective client, client, or website visitor.

We process personal data in line with India's Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025, and we respect equivalent rights for visitors from other regions (see Section 1.12).

1.2 Personal data we collect

Information you give us directly

Category	Examples	Where it comes from
Contact details	Name, business email, phone/WhatsApp number	Website forms, Meta lead forms, booking page, email
Business details	Brand/company name, website URL, role/designation, industry, product category	Forms, discovery calls
Qualification details	Monthly ad spend, monthly revenue range, current platforms, goals, timeline, budget	Lead forms, discovery calls
Meeting information	Date/time booked, notes from calls, call recordings (only with your permission)	Calendly and video-call tools
Communications	Emails, messages and any files you send us	Email, WhatsApp, chat
Client account information	Billing name, billing address, GSTIN, invoices and payment records	Onboarding and billing

Information collected automatically

Category	Examples	How
Device & usage data	IP address, browser, device type, pages visited, referring page, time on site	Cookies, analytics tools
Advertising data	Ad clicked, campaign source (UTM parameters), conversion events	Meta Pixel / Conversions API, Google tag, similar tools

Information from third parties When you submit a lead form on Meta (Facebook/Instagram) or other ad platforms, the platform shares the answers you submit with us. Some fields may be pre-filled by the platform from your profile; you can edit them before submitting.

We do not intentionally collect sensitive categories of data (such as health, financial account numbers, or government ID numbers) through our marketing, and we ask you not to send them to us.

1.3 Why we use your data

Purpose	Data used
Respond to your enquiry and contact you about our services	Contact, business and qualification details
Assess whether we are a good fit for your brand and prepare for discovery calls	Business and qualification details, website URL
Schedule and hold meetings	Contact and meeting information
Send proposals, audits, case studies and follow-ups you requested	Contact and business details
Deliver our services to clients, manage accounts and billing	Client account information, communications
Measure and improve our website and advertising	Device, usage and advertising data
Show relevant ads to people who visited our website or engaged with our ads (retargeting)	Advertising data, cookies
Send occasional marketing emails or messages about our services, insights and offers	Contact details (you can opt out any time)
Meet legal, tax and accounting obligations and protect our legal rights	Billing records, communications

We only use your data for the purposes described at the time of collection or purposes reasonably connected to them. We do not sell your personal data.

1.4 Our basis for processing

We process your personal data:

• With your consent, which you give when you submit a form, book a call, or accept non-essential cookies. You can withdraw consent at any time (Section 1.9), and withdrawal will be as easy as giving consent. Withdrawal does not affect processing already carried out.
• For legitimate uses permitted by law, such as when you voluntarily provide your data for a specific purpose (for example, sending us an email asking for a proposal), for performing a contract with you, and for complying with legal obligations like tax and invoicing requirements.

1.5 Who we share data with

We share personal data only as needed, with:

• Service providers who help us operate, under confidentiality and data protection obligations: e.g. Google Workspace (email, storage), Calendly (scheduling), Zoom/Google Meet (calls), [Hubspot], [Squarespace], [Zoho].
• Advertising and analytics platforms, such as Meta Platforms and Google, when we use pixels, tags, conversion tracking and custom audiences.
• Professional advisers such as accountants and lawyers.
• Authorities, where required by law or to protect our rights.
• A successor business, if Adapt Sphere Media is merged, acquired or restructured, subject to this policy.

We do not share your enquiry details with our other clients.

1.6 Data we handle on behalf of our clients

When we run campaigns for a client brand, we may access that brand's ad accounts, analytics, e-commerce store data or customer lists (for example, to build custom audiences). In those cases the client brand decides how that data is used, and we act as its data processor, following its instructions and our service agreement. Questions about how a brand uses your data should be directed to that brand. We use such data only to deliver services to that client, keep it confidential, and do not use it for our own marketing.

1.7 Cookies and tracking

See our Cookie Policy (Section 2).

1.8 How long we keep your data

Data	Retention
Leads who do not become clients	Up to [24] months from last interaction, then deleted or anonymised
Client contact and project data	For the duration of the engagement plus [3] years
Invoices, tax and accounting records	As long as required by Indian tax and company law (generally up to 8 years)
Call recordings	Up to [6] months, unless you ask for earlier deletion
Analytics and advertising data	As set by the relevant platform settings (typically 14–26 months)

When data is no longer needed, we delete or anonymise it. Where the law requires, we will notify you before erasing data if you have not engaged with us for an extended period.

1.9 Your rights

Subject to applicable law, you have the right to:

1. Access a summary of the personal data we hold about you and how we process it.
2. Correct, complete or update inaccurate or incomplete data.
3. Erase your data when it is no longer needed or you withdraw consent (unless we must retain it by law).
4. Withdraw consent at any time, including for marketing messages.
5. Nominate another person to exercise your rights in the event of your death or incapacity.
6. Raise a grievance with us and receive a response.
7. Escalate to the Data Protection Board of India if you are not satisfied with our response.

How to exercise your rights: email marketing@adaptspheremedia.com with the subject line "Privacy Request", stating your name, the contact details you used with us, and your request. We may need to verify your identity. We aim to respond within [7] working days and resolve requests within [30] days, or within any shorter period required by law.

To stop marketing emails: use the unsubscribe link in any email, reply "STOP" to WhatsApp/SMS messages, or email us.

1.10 Grievance Officer

• Name: Manav Sharma
• Designation: Founder
• Email: marketing@adaptspheremedia.com
• Address: Shop No. 103, 1st Floor, Sector-17, Faridabad, Haryana- 121002

1.11 How we protect your data

We use reasonable security safeguards, including access controls and two-factor authentication on business accounts, restricted access on a need-to-know basis, encrypted connections (HTTPS), secure cloud storage from reputable providers, and removal of access when team members or contractors leave.

No system is completely secure. If a personal data breach occurs that affects you, we will notify you and the relevant authorities as required by law, explaining what happened, the likely impact, and the steps we are taking.

1.12 International visitors and transfers

We are based in India and serve brands in India, the United States, Canada and other countries. Our service providers may store or process data outside India (for example, in the United States). We only transfer data to countries permitted under Indian law and take steps to ensure it remains protected.

• California and other US state residents: you may request to know, delete or correct personal data we hold about you. We do not sell or "share" personal data for cross-context behavioural advertising in exchange for money; you may opt out of advertising cookies at any time through our cookie settings.
• Canadian residents: we handle your data consistently with PIPEDA principles and you may request access and correction as described above.
• EU/UK residents: where the GDPR applies, you also have rights to data portability, restriction and objection, and to complain to your local supervisory authority.

1.13 Children

Our services are for businesses. We do not knowingly collect personal data from anyone under 18. If you believe a child has provided us data, contact us and we will delete it.

1.14 Third-party links

Our website and content may link to third-party sites (for example, Calendly, client websites, or social platforms). Their privacy practices are governed by their own policies.

1.15 Changes to this policy

We may update this policy from time to time. The "Last updated" date will show the latest version. For significant changes, we will notify active clients and leads by email where appropriate.

1.16 Contact

Questions about this policy: marketing@adaptspheremedia.com | [Phone] | [Registered address]

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2. Cookie Policy

Last updated: 1st October, 2026

2.1 What cookies are

Cookies are small text files placed on your device when you visit a website. Similar technologies include pixels, tags and local storage. We refer to all of these as "cookies".

2.2 Cookies we use

Type	Purpose	Examples	Consent needed?
Strictly necessary	Make the site work, keep it secure, remember your cookie choices	Website host, cookie banner tool	No
Analytics	Understand how visitors use the site so we can improve it	Google Analytics 4, [Microsoft Clarity / Hotjar]	Yes
Advertising	Measure ad performance and show relevant ads to people who visited our site	Meta Pixel & Conversions API, Google Ads tag, [LinkedIn Insight Tag]	Yes
Functional	Enable embedded features like booking calendars and videos	Calendly, YouTube/Vimeo embeds	Yes

2.3 Managing cookies

When you first visit, our cookie banner lets you Accept all, Reject non-essential, or Customise your choices. You can change your choice anytime via the "Cookie Settings" link in the website footer. You can also block or delete cookies in your browser settings, and control ad personalisation in your Meta and Google ad settings. Blocking some cookies may affect how the site works.

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3. Terms of Use (Website)

Last updated: 1st October, 2026

3.1 Acceptance

By using this website, you agree to these Terms. If you do not agree, please do not use the site.

3.2 Use of the site

You agree not to misuse the site, including attempting unauthorised access, introducing malicious code, scraping content at scale, or submitting false information through our forms.

3.3 Content and intellectual property

All content on this site, including text, graphics, frameworks, case studies and branding, belongs to Adapt Sphere Media or its licensors. You may not copy, republish or use it commercially without our written permission.

3.4 Results and case studies

Case studies and results shown reflect specific campaigns under specific conditions (product, market, budget, timing, creative and offer). They are not a guarantee of similar results for your brand. Advertising performance depends on many factors outside our control, including platform algorithms, policies, competition and your product, pricing and fulfilment.

3.5 No professional advice

Free content, audits and insights on this site are for general information only and are not legal, financial or tax advice.

3.6 Services

Paid services are governed by a separate signed proposal or service agreement, which prevails over these Terms in case of conflict.

3.7 Third-party platforms

We use and link to third-party platforms (Meta, Google, Calendly and others). We are not responsible for their availability, policies, account decisions or content.

3.8 Limitation of liability

To the fullest extent permitted by law, Adapt Sphere Media is not liable for indirect or consequential losses arising from use of this website. Nothing in these Terms limits liability that cannot be limited by law.

3.9 Governing law

These Terms are governed by the laws of India, and courts in [New Delhi] have exclusive jurisdiction.

3.10 Contact

marketing@adaptspheremedia.com